As communication technology has advanced, more and more businesses are switching to using VoIP phones. What are these exactly and what kinds of features can you expect to find with a VoIP phone?
VoIP, or Voice over Internet Protocol, works by using technology that lets you send and receive calls over the internet. Analogue audio is converted into a digital format, which is then transmitted over an internet connection. Although VoIP phones allow you to communicate like traditional phones, they come with a wider range of features.
Hardware or software options
With VoIP phones, you get the choice of hardware or software options.
A hardware phone looks like a standard phone, but lets you make and receive calls, transfer calls or take part in conference calls. You might even be able to receive images.
When choosing a VoIP phone, such as from an international VoIP wholesale provider, like https://www.idtexpress.com/, you might wish to opt for a software phone installed on your computer or smartphone. This has a headset and a microphone, if you don’t already have an in-built microphone on your device. A software VoIP phone works in a similar way to a hardware type and you may even get the option of instant messaging.
Voicemail to email transcription
One of the handy features of VoIP phone systems is that you might be able to get voicemail messages transcribed into text messages, which can then be sent as an email. This saves time having to write down spoken messages and reduces the risk of error. According to TechRepublic, this also allows you to file, organise, delete and search for voicemails in a way that would otherwise by impossible.
Door entry integration
Some VoIP phones allow integration with door entry systems. This means you can have a two-way call with visitors, and then let them into your building if required. This is a really handy feature for those looking to safeguard the security of their premises.
One of the standout features of VoIP phones is that they give you great flexibility, so that you can still take calls on the move, as long as you have access to a good internet connection. This flexibility is ideal if you have staff who work remotely, or if you move business premises but don’t want to have the hassle of changing your phone system.